Answers for FAQ

Got a question? We’ve got the answers, our FAQ page is now up!

Follow the link below to check out our answers to the most common questions customers ask Malta 3D Printing! Comment below or message us if you have any other queries, and keep an eye on our blog for more posts!

http://malta3dprinting.blogspot.com/2014_06_01_archive.html

Frequently Asked Questions

FAQ

 

What materials do you use?

We use multiple materials including, but not limited to: ABS, Rubber (Ninja Flex), Nylon, HIPS (High Impact Polysterene), T-glase (premium transparent material) and biodegradable PLA.

Feel free to contact us if you would like to print in a material not mentioned above.

Do you have any materials with special properties?

Yes, we have multiple, such as translucent, glow in the dark and UV reactive filaments. We can also offer different materials upon request, including LayBrick, LayWood, conductive filament and HIPS.

What type of 3D Printers do you use?

All our printers use FDM (fusion deposition modelling) technology. This means that models are built layer by layer – melting layers of molten plastic on top of each other, eventually resulting in a 3D model.

How long will it take to print my model?

The time it takes to print a model depends on its’ complexity and resolution. Therefore, time varies from build to build, and ranges from ten minutes to three days.

How big can my model be?

The model can be as big as you like. However, the maximum build volume of a single item is 23 x 22.5 x 20.5 cm, once a piece goes above this size, it will have to be built in separate pieces, and later adjoined to make them whole.

What resolutions are available?

Our machines are capable of printing anywhere from 300 microns down to 20 microns. Our quick print settings are:

Low – 300 mircrons
Medium – 200 microns

High – 100 microns

Ultra – 20 microns

What colours can I print in?

Malta 3D Printing offers a wide range of colours, including: gloss, matt, transparent, UV reactive and glow in the dark variants.

We also offer a spray paint service should there be a special colour scheme or detail you want to apply to your model.

How much will my model cost?

Costs are based on the time it takes to complete a model. Unlike other companies which charge by cubic centimeter, we charge based off the build time, ultimately resulting in a cheaper cost for our customers.

The final price will be agreed before the item is sent to print, which will include all printing material and labor (sanding, adjoining, spray work, chemical treatments etc.) costs.

We also offer a price match guarantee on all items!

What’s a ‘price match guarantee’?

A price match guarantee means that if you find another vendor offering a product at a lower price, then we will match or beat that price.

All you have to do is send us an email at jugglingactindustries@gmail.com with proof of the product or service being cheaper, this must include full final price with tax and shipping (if included). We recommend taking screenshots.

Are you really the cheapest 3D printing company in Malta?

We strive to keep our running costs down, and pass the savings onto the customer.

Once I order my product, how do I get it?

There are 3 ways that you may acquire your product. We can mail it to you, deliver locally or you can pick it up in store at our offices in Birkirkara, Malta.

How can I customize a product to my liking?

If you wish to further customize your model, we will put you in contact with one of our technicians, who  allowing you to tell them exactly what you want done to the model.

Do you ship internationally?

Yes, Malta 3D Printing will gladly ship worldwide.

What file formats do you accept?

We accept .STL files and .OBJ files. However, in some cases we can accept program specific files such as .AMF for Cura.

Is it true that you offer step-by-step customer support?

Yes, once you make contact with us, we will be happy to provide you with easy to understand, detailed information on every step of the process.

Do you have any special offers?

Besides our price match guarantee, we also offer student discounts as well as regular competitions on our Facebook page. Keep an eye out for us on social media!

When can we contact you?

We are available 24/7!

MALTA3DPRINTING.BLOGSPOT.COM
by , June 2014
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